ECG and GWCL ordered by PURC to refund excess charges to customers

Nana Yaa Jantuah, Communications Director-PURC

The utilities regulator has given ECG and the Ghana Water Company a February 5 ultimatum to refund excess bills to customers following tariff increases last year.

The Public Utilities Regulatory Commission (PURC) has threatened to impose sanctions if the order is not strictly enforced.

PURC says it has come to its attention that Electricity Company of Ghana (ECG) and the Ghana Water Company Limited (GWCL) begun charging 59.2 and 67.2 percent respectively from December 1, 2015 instead of a December 14, 2015 timeline.


The PURC says if the utility providers fail to comply with the order by February 5 the ECG and the GWCL would automatically pay a surcharge of 5 percent of the excess amount over billed to each affected customer in addition to the refund.


source: myjoyonline